Terms & Conditions

Parent Agreement – Terms & Conditions

By completing and submitting an assessment form, you agree to the following Terms & Conditions.

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My Approach

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My sleep suggestions and techniques are designed to support lifelong, healthy sleep habits while nurturing positive attachment relationships. The focus is always on building gentle, emotionally supportive routines that meet your child’s needs while respecting your parenting values and goals.

I am a certified Pediatric Child Sleep Consultant, but I am not medically trained and do not make medical diagnoses. However, I can help identify potential sleep disorders and guide you toward appropriate medical support when necessary.

Please note: While every effort is made to support your child in a responsive and emotionally secure way, I cannot guarantee that there will be no crying during the process. You will always be encouraged to respond in ways that feel right for your child, providing reassurance and presence throughout.

Before starting sleep work, please ensure your child is in good health. If in doubt, consult your GP or health visitor. In some cases, I may recommend speaking to another professional to address issues outside my scope before beginning a sleep plan.

It is essential that sleep work is started during a stable period with no major life disruptions. Consistency and calm are key to success.

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Sleep Plans & Confidentiality

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Each sleep plan is bespoke and developed based on your individual child, their sleep needs, your parenting style, and family needs. For this reason, your plan is intended for your use only and should not be shared publicly (including social media). My approach is unique, and I respectfully ask that my work not be copied or shared in a way that compromises its integrity.

All personal information and consultation discussions remain confidential.

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Booking, Payment & Cancellations

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• Full payment is required before assessment forms are sent and the sleep package begins.

• Refunds are only available until the sleep plan is delivered. After this point, payments are non-refundable.

• Discovery calls (15 minutes) are free. After payment, your sleep plan will be delivered within 48–72 hours of receiving your completed assessment form.
   

Your Role & Expectations

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My role is to support, guide, and empower you with practical strategies to help your child sleep. While I will make evidence-based suggestions, implementation is always your choice.

Please remember:

• You are fully responsible for your child’s health and well-being throughout the sleep process.

• Sleep plans require consistent application by parents for the best chance of success.

• No sleep plan offers guaranteed results, especially if there are underlying medical or emotional concerns.

If your child becomes unwell, the consultation can still take place, as sleep work does not need to begin immediately. However, if the illness significantly impacts your ability to start, we can reschedule within two weeks. If the delay extends beyond two weeks, a £40 reassessment fee will apply.

Should you choose to pause support due to illness, holidays, or scheduling conflicts, the plan must be resumed within 2 weeks. After this time, a reassessment will also be required at the same rate.

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Working With Other Professionals

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Occasionally, I may recommend that you work with other professionals alongside our plan (e.g., for developmental or trauma-related support). If these referrals are not followed, I reserve the right to pause or discontinue support to ensure your child’s emotional safety is not compromised by pushing ahead prematurely.

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In Case of Illness

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In the rare event that I become unwell, I will notify you as early as possible and reschedule your consultation or start date.

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Reviews & Communication

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I am committed to offering a high standard of service and open, respectful communication. If you’re unhappy with any aspect of your experience, please email me directly at kirsty@thechildsleeptherapist.com so I can address the issue with care.

In the spirit of fairness and constructive dialogue, I kindly ask that you refrain from posting negative comments or reviews in public forums (e.g., social media, blogs, review sites) without first contacting me. This helps ensure any concerns are addressed professionally and thoughtfully.
This request does not affect your legal right to leave a review; it simply promotes resolution through respectful communication.