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1. About the Service

I am a certified Pediatric Sleep Consultant providing guidance and support to help improve children’s sleep.

I am not medically trained and do not provide medical advice or diagnoses. If you have concerns about your child’s health, you should consult a GP, health visitor, or other qualified healthcare professional before implementing any sleep plan.

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2. Nature of the Service

All services provided are:

• Personalised and tailored to your child and family

• Based on the information you provide

• Delivered as a bespoke digital product

No specific results are guaranteed. Outcomes vary depending on factors including your child’s development, health, and consistency of implementation.

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3. Core Service

The primary element of the service is:

The assessment and creation of a bespoke sleep plan

This includes:

• Reviewing your completed assessment form

• Analysing your child’s sleep patterns and needs

• Producing a tailored written sleep plan

Any support period (e.g. WhatsApp or email support) is provided as a supplementary service only and does not form a separate or divisible part of the contract.

The service is considered fulfilled upon delivery of the sleep plan.

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4. Booking & Payment

• Full payment is required before any work begins.

• Work will only commence once your completed assessment form has been received

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5. Delivery

Your bespoke sleep plan will be delivered within 48–72 hours of receiving your completed assessment form.

Delivery is deemed complete once the plan has been sent to your provided email address.

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6. Cancellation Rights 

Under the Consumer Contracts Regulations, you may have a 14-day right to cancel when purchasing services online.

However, by proceeding with your purchase and submitting your assessment form, you:

• Request that the service begin immediately

• Confirm that the service is personalised and bespoke

• Acknowledge that once the sleep plan has been delivered, you lose your right to cancel

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7. Refund Policy

Due to the personalised and bespoke nature of the service:

• No refunds will be issued once the sleep plan has been delivered, regardless of whether any support period is used

• Refund requests made prior to delivery will be considered on a case-by-case basis

This does not affect your statutory rights under the Consumer Rights Act 2015.

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8. Your Responsibilities

You agree that:

• You are responsible for your child’s health and well-being

• The information you provide is accurate and complete

• You will follow the plan consistently for the best results

Changes in circumstances after delivery of the plan do not affect the validity of the service and do not entitle you to a refund.

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9. Quality of Service

The service will be provided:

• With reasonable care and skill

• In line with the description provided

If you believe the service does not meet these standards, you must notify me in writing within 7 days of delivery, so the issue can be reviewed.

Where appropriate, remedies may include clarification, adjustment, or partial refund in line with legal obligations.

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10. Support Period

Where included, support is:

• Time-limited

• Optional

• Dependent on your engagement

Support must be used within the stated timeframe. Delays beyond this may require reassessment.

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11. Delays & Reassessments

If you:

• Delay implementation

• Pause the process (e.g. illness, holidays)

You must resume within 2 weeks; a reassessment fee may apply.

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12. Intellectual Property

All materials provided:

• Remain my intellectual property

• These are for your personal use only

You may not:

• Share, reproduce, or distribute the plan publicly

• Use the materials for commercial purposes

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13. Confidentiality

All personal information and discussions will be treated as confidential and handled in accordance with applicable data protection laws.

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14. Complaints

If you are unhappy with any aspect of the service, please contact me directly so the issue can be reviewed and resolved promptly.

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15. Reviews & Feedback

You are free to leave honest and accurate reviews.

I reserve the right to respond publicly where necessary to clarify the full context of the service provided.

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16. Limitation of Liability

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter which cannot legally be excluded

To the fullest extent permitted by Law, liability is limited to the total amount paid for the service.

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17. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of its courts.

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